Fraktpolicy

At Ocean Nordic, we aim to make shipping clear and straightforward. Shipping options, prices and estimated delivery times are shown at checkout based on your delivery destination.

ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Orders are not normally processed or dispatched on weekends or public holidays.

Processing time is separate from the delivery time shown below.

Once your order has been dispatched, you may receive tracking information where available.

SHIPPING OPTIONS AND ESTIMATED DELIVERY TIMES

Delivery times below are estimates and refer to the shipping period after your order has been processed and dispatched.

Sweden

Economy

  • Shipping fee: €6.90

  • Estimated delivery: 15–25 business days

Standard

  • Shipping fee: €9.90

  • Estimated delivery: 10–15 business days

European Union

Economy

  • Shipping fee: €6.90

  • Estimated delivery: 15–25 business days

Standard

  • Shipping fee: €9.90

  • Estimated delivery: 10–15 business days

International

Economy

  • Shipping fee: €6.90

  • Estimated delivery: 20–25 business days

Standard

  • Shipping fee: €12.90

  • Estimated delivery: 10–15 business days

Shipping options may vary depending on the destination, product and availability.

DELIVERY ESTIMATES

The delivery times stated above are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on factors such as:

  • destination;

  • carrier operations;

  • customs processing;

  • public holidays;

  • weather or other transportation disruptions;

  • local delivery services; and

  • other circumstances outside our reasonable control.

The delivery estimate shown at checkout for your order should be considered the most relevant estimate for that order.

TRACKING

Tracking information may be provided once your order has been dispatched, depending on the shipping method and destination.

If tracking is available, you can use the tracking information provided to follow the progress of your shipment.

Please note that tracking updates may take some time to appear after an order has been dispatched.

CUSTOMS, DUTIES AND IMPORT TAXES

For orders shipped internationally, customs duties, import taxes, VAT or other fees may apply depending on the destination and applicable local laws.

Where such charges are not included in the amount paid at checkout, they may be payable by the customer upon import or delivery.

Customs procedures and charges vary by country, and Ocean Nordic cannot control or predict any customs fees that may be imposed by local authorities.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Nothing in this section limits any mandatory consumer rights that apply to you.

SHIPPING DELAYS

While we work to ensure that orders are delivered within the estimated timeframes, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us at info@oceannordic.com.

Please include your order number so that we can investigate the shipment.

If tracking information shows that your order is still in transit, additional time may be required for delivery.

LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, appears to have been lost, or you receive an incorrect item, please contact us at info@oceannordic.com as soon as possible.

Please include:

  • your order number;

  • a description of the issue;

  • clear photographs of the product where applicable; and

  • photographs of the packaging if it was damaged.

We may request additional information, including a short video, where reasonably necessary to assess the issue.

Please do not return an item before contacting us and receiving return instructions.

Any applicable remedy will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.

INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Please make sure that your delivery address is complete and accurate when placing your order.

An incorrect or incomplete address may result in delays, failed delivery or additional delivery costs.

If you realize that your address is incorrect, please contact us at info@oceannordic.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Any responsibility for delivery issues resulting from an incorrect or incomplete address will be determined in accordance with applicable law.

CONTACT US

If you have questions about shipping or delivery, please contact:

Ocean Nordic
Operated by: Alexander Bergstrand
Email: info@oceannordic.com
Address: Kristinelundsgatan 10, 411 37 Gothenburg, Sweden

Please include your order number when contacting us about a specific shipment.