Integritetspolicy

 

Ocean Nordic operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalized shopping experience (the “Services”). Our Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, telephone number and email address.

• Payment and transaction information, including payment method, transaction amount, payment status, payment confirmations and other information necessary to process your payment. Payment information may be processed directly by our payment providers.

• Account information, including your username, password, preferences and settings.

• Transaction information, including the products you view, add to your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.

• Communications with us, including information you provide when you contact customer support or otherwise communicate with us.

• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your information.

• Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.

• From our service providers, including when we engage them to provide technology, fulfillment, logistics, payment, shipping, customer support or other services on our behalf.

• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing and Improving the Services

We use your personal information to provide and improve the Services, including to:

• process and fulfill your orders;

• process payments;

• arrange shipping and delivery;

• coordinate fulfillment and logistics;

• process returns, refunds and exchanges;

• maintain and manage your customer account;

• remember your preferences and products you have shown interest in;

• provide customer support;

• communicate with you about your orders, account or other transactions;

• provide product recommendations and a personalized shopping experience;

• improve our website, products and Services; and

• enable you to submit product reviews.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and advertising purposes, including sending promotional communications by email or other permitted channels and showing you advertisements for products or services.

We may also use information about products you have purchased, viewed or added to your cart, as well as other activity on the Services, to personalize marketing and advertising.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

We may use your personal information to verify accounts, maintain a secure payment and shopping experience, detect and investigate fraudulent, illegal, unsafe or harmful activity, protect our Services and users, and enforce our policies.

If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password or other account access information with anyone else.

Communication With You

We use your personal information to provide customer support, respond to questions, assist with orders and returns, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests, cooperate with law enforcement or government authorities, resolve disputes, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy and applicable law.

These third parties may include:

• Shopify and service providers that perform services on our behalf, including payment processing, IT services, data analysis, cloud storage, customer support, fulfillment, logistics, order processing, distribution and shipping.

• Fulfillment and logistics partners, who may receive information necessary to process and deliver your order.

• Payment providers, who process payment information n