Återbetalningspolicy

We want you to love your jewellery. If something isn't quite right with your order, please get in touch and we'll be happy to help.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, please contact us at info@oceannordic.com within 14 days of receiving your order. Please include your order number and clearly state that you wish to return your purchase.

Once you have notified us, the item must be sent back within 14 days.

The jewellery should be returned in its original condition and, where possible, in its original packaging. You may handle the item only to the extent necessary to determine its nature, characteristics and functionality. If the item has been handled beyond this and its value has been reduced, we may deduct the corresponding amount from your refund where permitted by applicable law.

General Returns

For customers outside the European Union, we accept returns within 30 days of delivery, unless otherwise required by applicable consumer law in your country.

To be eligible for a return, the item should be in its original condition and, where possible, in its original packaging.

To start a return, please contact us at info@oceannordic.com with your order number and reason for the return.

Your statutory consumer rights are not affected by this policy.

How to Start a Return

You can initiate a return through your customer account or by contacting us at info@oceannordic.com.

Please include your order number and the reason for your return so that we can assist you as quickly as possible.

Please do not send an item back without contacting us first. We will provide you with the appropriate return instructions.

Return Shipping

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item, unless otherwise required by applicable law.

We recommend using a tracked shipping service when returning an item. We cannot be responsible for items lost or damaged during return shipping.

If an item is defective, damaged upon arrival, or incorrect, please contact us before sending it back. We will provide instructions for how to proceed.

Damaged, Defective or Incorrect Items

We carefully prepare every order, but if your item arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, if the item arrived damaged

In some cases, we may also ask for a short video to help us assess the issue.

Depending on the circumstances and applicable consumer law, we may offer a replacement, repair, partial refund or full refund.

Please do not return a damaged, defective or incorrect item before contacting us. We will let you know if a return is necessary and provide the appropriate instructions.

Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.

If tracking information shows that the parcel is still in transit, we may need to allow additional time for the carrier to complete delivery.

If your parcel is marked as delivered but you have not received it, please contact us as soon as possible. We may ask you to check with your local delivery service or provide additional information so that we can investigate the shipment.

Please make sure that your delivery address is correct when placing your order. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout, except where required by applicable law.

Refunds

Once your return has been received and assessed, we will process your refund without undue delay.

For customers exercising their statutory right of withdrawal in the European Union, we will refund the payments we have received from you, including the cost of our standard delivery option.

If you selected a more expensive delivery option than our standard shipping method, we are not required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where permitted by applicable law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Please note that the time it takes for a refund to appear in your account may vary depending on your payment provider or bank.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size or style, you may return your original purchase in accordance with this policy and place a new order.

Items That Can Not Be Returned

The right of withdrawal may not apply to certain products where permitted by applicable law, including personalised or custom-made items.

If an item is excluded from the right of withdrawal, this will be clearly stated before you place your order.

Your statutory consumer rights regarding defective, damaged or non-conforming products are not affected by this policy.

Applicable Consumer Rights

This policy is intended to apply to customers worldwide.

Nothing in this policy is intended to exclude, restrict or limit any mandatory consumer rights that apply to you under the laws of your country or region.

Where applicable law provides you with rights that are more favourable than those described in this policy, those rights will continue to apply.